Purchase Options Cancellation Policy
Purchase Options Cancellation Policy
Apis Lux may offer certain purchase options, including one-time purchases, subscriptions, pre-orders, backorders, limited releases, bundles, or other purchasing arrangements when available. Any purchase option shown at checkout is subject to the product availability, payment, shipping, cancellation, return, and refund terms listed below and in our related store policies.
One-Time Purchases
Most Apis Lux orders are processed quickly so we can ship promptly from New Jersey, USA.
If you need to cancel or change a one-time order, contact us as soon as possible at:
Please include your order number and the email address used at checkout.
We cannot guarantee cancellation or changes after an order has been processed, packed, shipped, or transferred to the carrier. Once an order has shipped, it will be handled under our Shipping Policy and Returns & Refund Policy.
Subscriptions
If Apis Lux offers subscription purchases, you may cancel future subscription orders according to the subscription-management options provided in your account, customer portal, order confirmation email, or subscription notification email.
Subscription cancellations apply only to future recurring orders. If a subscription order has already been processed, packed, shipped, or transferred to the carrier, we may be unable to cancel that order.
To avoid being charged for a future subscription order, cancellation must be completed before the next order is processed.
For help with a subscription cancellation, contact us at:
Pre-Orders and Backorders
If Apis Lux offers pre-orders or backorders, the expected shipping window will be provided on the product page, at checkout, or in related order communications when available.
You may request cancellation of a pre-order or backorder before it has been processed for shipment. Once a pre-order or backorder has been processed, packed, shipped, or transferred to the carrier, it may no longer be eligible for cancellation.
If we cannot ship within the shipping timeframe communicated for your order, we will notify you before that timeframe expires, provide a revised shipping date if known, and offer you the choice to accept the delay or cancel the unshipped items for a full, prompt refund of the amounts paid for those items, including applicable shipping charges. We will obtain your consent to a delay as required by applicable law. If we cannot fulfill the order, or do not obtain the required consent, we will cancel the affected unshipped items and issue the required refund without waiting for you to request it.
Our usual limits on order changes or cancellations after processing or packing do not restrict cancellation or refund rights required by applicable law, including rights relating to delayed, unshipped orders. Any adjustment to a promotion or bundle will not reduce a refund required by law.
Limited Releases and Seasonal Products
Some Apis Lux products may be limited releases, seasonal harvests, or small-batch offerings. Availability is not guaranteed until an order is accepted and processed.
We reserve the right to cancel or limit orders when inventory is unavailable, an item is listed in error, payment cannot be processed, shipping restrictions apply, or an order appears to be placed for unauthorized resale or redistribution.
If we cancel an order before fulfillment, we will issue a refund to the original payment method for the canceled item or order.
Bundles, Discounts, and Promotions
If you cancel part of an order that included a bundle, discount, promotion, or free-shipping offer, the remaining order may no longer qualify for the original promotional terms.
Apis Lux reserves the right to adjust refunds, discounts, promotional pricing, and shipping eligibility to reflect the final order value after cancellation or return.
Payment Authorization and Refund Timing
When an order is canceled before fulfillment, any approved refund will be issued to the original payment method.
Refund posting times vary by bank, card issuer, PayPal, Venmo, Shop Pay, or other payment provider. Apis Lux does not control how quickly a payment provider posts a refund after we submit it.
Food Safety and Shipped Orders
Because Apis Lux products are food products, orders that have already shipped are subject to our food safety, return, and refund terms.
Opened or used food products generally cannot be returned for a change of mind or resold. Genuine quality concerns, damage, leakage, and fulfillment issues will be reviewed separately under our Returns & Refund Policy, subject to applicable rights.
Related Policies
Please review the following policies for additional details:
Contact Us
For cancellation questions, contact:
Apis Lux Customer Support
Email: customer.service@apislux.com
Phone: 908-274-1974
Mailing Address:
Box 7 Imports LLC
PO Box 309
Liberty Corner, NJ 07938 USA